JOSE GABRIEL MUSSO

Provided comprehensive technical support for NetSuite (ERP/CRM) and SuiteCommerce, including user training and issue resolution, significantly enhancing system usability for 15+ internal users.

Developed Python scripts to automate email notifications and reporting, reducing manual workload by 20% and improving operational efficiency.

Collaborated with product managers and stakeholders to translate complex business needs into technical solutions, ensuring seamless alignment with customer requirements.

Streamlined client onboarding processes through documented SOPs and process improvements, accelerating service delivery speed by 15%.

Designed and developed multiple Python-based tools, automating business processes, streamlining data analysis, and optimizing internal support workflows.

Developing an AI-powered sales call assistant that transcribes audio, extracts drug names, performs sentiment analysis, and stores results in a PostgreSQL/vector database, enhancing sales team optimization.

Expanded the AI sales assistant project to include a Supabase backend and Vue.js frontend, enhancing user interface and scalability.

Executed diverse data analysis projects focused on finance and stock market trends, utilizing Python, Pandas, and visualization libraries to derive actionable insights.

Continuously integrated and applied cutting-edge technologies like FastAPI, Flask, LangChain, Reflex, Hugging Face models, and Docker, driving AI and automation initiatives to optimize business processes.

Progressed from Customer Service Coordinator to Regional Manager, successfully leading teams of up to 20 across Caribbean offices and managing operations for key clients like MSC and Maersk.

Implemented significant system upgrades (SAP, in-house systems) and generated KPI reports using SQL and Excel, driving data-driven strategic decisions.

Streamlined operational processes through automation and Standard Operating Procedures (SOPs), resulting in increased efficiency and enhanced customer satisfaction.

Led a team of three programmers in developing controls for Telefónica's Billing Department, utilizing SQL, Store Procedures, and VB.Net to identify and reduce revenue leakage by 30%.

Designed and coded robust applications for process optimization, adhering to object-oriented design principles and conducting rigorous code reviews to ensure high quality.

Implemented automated testing scripts to validate software components, significantly improving defect detection rates during the development lifecycle.

Developed a mobile tracking system using open-source technology, leveraging PostgreSQL (PostGIS) for efficient data handling and geospatial analysis.

Wrote and debugged high-performance code for GIS-based applications, ensuring optimal scalability and performance within distributed systems.

Actively participated in code reviews and meticulously documented application components, fostering team collaboration and simplifying maintenance efforts.